Frequently Asked Questions

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cssWhat is the Jackpot?

Jackpot is a fun and exiciting reverse auction that utilises the concept of "lowest unique bid” to determine the successful bidder, now offered to the Kenyan market; whereby bidders can buy a range of consumer goods at insane low prices.

cssWhat is a bid?

A bid is the amount in Kenya Shillings that a Bidder has entered or intends to enter into the Auction for a specific item.

cssWhat is a lowest unique bid auction?

Bidding is a process through which a product is sold by auction in the presence of multiple buyers. A bid is simply a fixed offer at a specific price. Unlike traditional highest bidder auctions, the concept of reverse bidding in a lowest unique bid auction is different in that the successful bid must be both unique and lowest bid price.

cssWhat is being auctioned?

The products on offer can include mobile phones, tablets, laptops, TVs and other consumer electronics, motorbikes, Playstations, kitchen appliances and kitchenware; shopping vouchers; and a lot more exciting stuff. .

cssHow long does an auction take to close?

Some auctions have a fixed time limit, others can end at any time. If there’s a fixed time limit, full details of the duration of the auction will be available on our Site.

cssWhat are the possibilities of me becoming the successful bidder?

The likelihood of being the successful bidder varies based on a number of factors, including the number of bidders, the number of individual bids placed by the bidder, the total number of bids placed by all bidders in the auction, and the duration of the auction where applicable.

cssHow will I know I am the successful bidder?

You will be notified via SMS at the close of the auction if you are the successful bidder. You will also be contacted soon after by our customer care team with instructions and information relating to delivery and to verify your identity.

cssWho is the successful bidder in a Jackpot auction?

Anyone can be the successful bidder in an auction if they have the lowest unique bid at the close of the auction.

cssHow do I receive my item if I am the successful bidder?

If you are the successful bidder, you’ll receive a confirmation text. You’ll also receive a call from us soon after. The call will be to verify details and may, at our sole discretion, arrange a shipping service nationwide to your nearest post office. In the case of larger items, you will likely be required to come to collect the item, but don’t worry, full details and assistance will be provided by our customer care team.

cssWho were the successful bidders in Jackpot’s previous auctions?

All completed auctions will be displayed on our website www.thejackpot.co.ke

cssI have not received a confirmation message – what do I do?

Kindly dial 456*9*5# and follow instructions to check if you stopped our promotional messages. If yes, kindly proceed to activate the promotional messages. For further assistance kindly share with us your phone number and the date and time you placed your bid. You can also call us on +254 XXXXXX for assistance.

cssI want to stop receiving promotional messages – what do I do?

To stop receiving promotional messages please dial *456*9*5# and follow the instructions.

cssHow do I bid?

Bidding with Jackpot couldn’t be easier – as long as you signed up on the website www.thejackpot.co.ke, simply input your bid value and your registered safaricom number and place your bid to get the mpesa prompt on your phone pay the bid entry fee as displayed on the product for successful bidding process. For non-smartphone users, navigate to the mpesa toolkit, lipa na mpesa and use paybill option; input your bid amount in the account field together with the keyword (be sure to double check you are using the exact keyword advertised), enter the fixed entry fee followed by your pin; then wait for updates. For example, if you want to place of a bid of Ksh123 and the keyword is TV, put 123 TV in the account field, followed by the bid entry fee as the amount as displayed on the product, followed by your pin. And that’s it! Bidders have the opportunity to place multiple bids of different bid amounts to maximise their likelihood of being the successful bidder.

cssWhat are keywords?

Each Jackpot auction has a unique keyword that must be included by the bidder in the account name field of Mpesa together with the bid amount, or included in the body of the text message when bidding via SMS. At any given time, there is a default auction where bid entries lacking a keyword as outlined above will be entered. The default auction at any time is chosen by Jackpot and will be indicated as such on the website. Bidding using unrecognised keywords, i.e. keywords that do not exactly match those communicated on the website for the various auction listings will lead to those bids being entered into the current default auction. Remember - Jackpot accepts no liability for any mistakes made by bidders who do not follow the clear instructions provided and enter incorrect information into the account field or SMS when bidding.

cssWhat happens after I place my bid?

You’ll receive updates from us confirming whether or not your bid is unique. Some clues may be provided in the event that your bid is not unique, and you may be advised if your bid is unique but not the lowest unique bid. If your bid is the lowest and unique, then another bidder places a bid at the same bid price as your bid, you’ll be advised that your bid is no longer unique, giving you an opportunity to choose another potentially lowest unique bid price. All communications are done via SMS. If you are the successful bidder, i.e. if at the conclusion of the auction, your bid is the lowest unique bid, you’ll receive a confirmation and further instructions. How many times can I place my bids in a day You can bid as many times as you choose in a day. However, we do advise all our bidders to bid responsibly.

cssWhat does it mean if my bid is currently unique?

This means that at the time of entry, no other bidder has selected to bid the same bid amount that you have selected. It does not mean that you are the successful bidder but does indicate that at the time of entry there is a possibility that you could be the lowest unique bidder at the close of the auction. If before the auction closes, another bidder enters the same bid amount, your bid will no longer be unique.

cssWhat does it mean if my bid is not unique?

This means that another bidder has entered the same bid amount. Please try bidding again with a different bid amount.